ONLINE ORDER SHIPPING/DELIVERY DELAYS

We are working round the clock to get your items to you as quickly as possible.
However, due to high order volumes, we may experience slight delays in online order processing, shipping and delivery. Please allow for additional time.

We offer 3 ways to shop for our products: In-store, via phone or by shopping our online store. Visit our homepage and click on the Shop and Products links to view our product selection.

If you’d like to purchase items from the Products section, you can do so by calling Client Services at 1 (305) 888-8218, sending us a message or visiting our store. Our Product Gallery menu includes all available items. Most of these will typically be special orders shipping from Europe.
Some of our best-selling items are now also available for online purchase in the Shop section.

You can also order any items from the Shop or Products section in-store or via Phone by calling Client Services at 1 (305) 888-8218 and choosing the Sales option.

What kind of products do you offer?
We offer a wide range of products at various price points. All of our items are professional, contract/commercial grade furniture pieces that adhere to the industry’s required standards of quality.

Our Start-Up Series includes items that are readily available and can be shipped in a timely manner (5 to 10 business days). Our Start-Up Series is also typically our most budget-friendly tier.

Our Performance Series includes higher-end items, usually designer crafted and imported from Europe. Most of these items are made to order and can take longer to ship (4-8 weeks).

Our Luxury Series includes our most exclusive, highest-quality and masterfully crafted pieces, created by award-winning designers and renowned manufacturers. These items are custom-made with the utmost care and require additional time to ship (5-10 weeks).
For more information on time frames, please see our Shipping section below.

Where are the products shipping from?
Some of our collections will ship directly from our vendors in the US or Europe. Other items will be shipped or delivered directly from our distribution center located in Miami, Florida.

In-Store Orders

You can visit our showroom to browse our items and place an order.

Our business hours are Monday through Friday, from 9 AM to 5 PM. For Saturday showings, please contact us to make an appointment at least 24 hours prior. We are closed on Sundays and on major holidays.

Special orders ship from Europe and can take 4 to 9 weeks (read Shipping section below) to be delivered.

These time frames are subject to collection type, availability, product origin and shipping delays that may occur.

Online Orders

Some of our best selling items are also available for purchase online and have a faster shipping timeframe of 5-10 business days, unless otherwise stated on the product page.

Visit our Online Store page to browse your favorites. Find the “add to cart” button on the item page and shop away.

Our online store also offers some of the same high-end designer products from Italy and Germany we offer in-store.

If you require help with your online purchase, you may Client Service line at 1 (305) 888-8218, and select the option for online assistance.

Phone Orders

Special order items and space project services are only available in store or by contacting us. You are always welcome to call our Client Services line, where one of our specialists will gladly assist you with your purchase needs.

You can also visit our Contact Us page and send us a message letting us know how we can help.

What is the phone ordering process like?

Our client advisors will gladly take your order and send you a credit card authorization form. Once the payment is processed, you will receive a confirmation email and status updates about order, delivery and installation timeframes.

For space design projects, we follow the same ordering process and work with the customers to approve layout plans before ordering their products.
International Orders

International Orders

We are proud to serve our clients across North America, South America and the Caribbean.
Internacional orders can be placed directly with our sales team by visiting our Contact Us page or calling our Client Services line.

Items will be delivered to each international destination in original packaging, including assembly instructions. Installation services may be available upon request for certain locations overseas.

What are the accepted payment methods?

We take all major credit cards, wire transfers, ACH transfers, checks and cash. For our customers overseas, we are only able to accept wire transfers.

We also accept third-party payments through Paypal, Venmo, Apple Pay and Afterpay for online purchases.

What are the payment terms?

Payment is due at the time order is placed. Estimated delivery time frames apply after payment is received.

Do you provide financing options?

Of course! We provide competitive financing options through our exclusive partner Marlin Financial, a market leader in office furniture lending. Apply here.

Do I have to pay sales tax?

Sales tax only applies to residents of Florida.

If you are eligible for tax exemptions, please contact our Client Services team for assistance.

What is the cost for delivery and installation?

Online Orders

Shipping costs for items ordered on our website will be calculated based on weight, dimensions and delivery address. Please keep in mind that most of our items are large-scale pieces and require special shipping services and costs.
We often offer shipping promotions for your convenience.

U.S. Delivery and Installation Services for In-Store Purchases

Generally, the cost for our delivery and certified installation service is 10% of the order price, for customers located within the South Florida Area. Minimum fees apply. Delivery prices for items sent to other locations will be quoted upon request.

International Delivery

There are several delivery options for our customers outside of the U.S.:
-We can deliver your pieces to the freight forwarding company of your choice. Fees will be calculated based on order size.
-Order may be sent straight from Europe or from our Miami distribution center to your port of destination. Fees will be calculated accordingly.
-If your order includes pieces from our Italian Performance or Luxury Series, we may offer a special door-to-door service, from Venice, Italy to your location, upon request. Fees will be calculated accordingly.

What is the average timeframe for furniture delivery?

Delivery times vary depending on product collection. Standard delivery for Start-Up Collection items and online orders is normally between 5 to 10 business days, unless otherwise stated by our team or on the product description page.

Our European collections (items coming from Italy, Spain or Germany) are special orders and currently take between 6 to 10 weeks by ocean freight and 4 to 6 weeks by air freight. Customer chooses the shipping method of their choice.

When will I receive my items?

Delivery and installation are typically done Monday through Friday, from 9AM-5PM. Deliveries requested on different schedules or on weekends will incur additional fees. Our team will contact you to coordinate the delivery date and estimated time frame. Delays or exceptions must be accounted for, as these may occur due to unforeseen circumstances.

How do I prepare for delivery?

Clear the space and make room for the area where the furniture will be installed.

If your property requires any prior arrangements such as elevator reservations or permits, please have those ready before the delivery date. If a certificate of insurance is required by your home association, our agents will gladly provide the necessary documentation. If mandatory use of stairs is required for moving items, the customer must advise our Client Services team before the delivery date, as preparations and additional fees will apply.

Can I decline delivery and/or installation services and put together the items myself?

Sure. You may take care of the pick-up and installation of your purchased items. However, keep in mind that we will not be able to offer the same product warranty care and will not be responsible nor liable for any issues or damages that may occur when items are not handled by our expert team.

Online Purchases

Returns from online purchases are accepted within 7 days of delivery in exchange for store credit or refund. Returns sent back after this time frame will incur a 25% restocking fee. No returns will be accepted after 14 days. Special-priced items that are on Sale or Clearance are final sale and cannot be returned or exchanged. Items must be mailed back in new and unused condition will all original furnishings included.
Canceled orders and returns will be refunded back to the original method of payment and will be processed within 2-5 business days.

Please allow 5-14 business days for your refund to show on your credit card statement, as times may vary depending on banking institutions.
Please contact our Customer Service team at (305).888 8218 to process your return or exchange.

For In-Store Purchases

You may exchange or return items from our Start-Up Collection within 48 hours of delivery for a refund or store credit. Returns made after this timeframe will incur a 25% restocking fee. Special-priced items that are on Sale or Clearance are final sale and cannot be returned or exchanged. Items from our European collections are specially ordered and custom made so they cannot be returned or exchanged.

Please contact Client Services to process your return or exchange. Returns will be refunded back to the original method of payment and will be processed within 2-5 business days.

SERVICES

We don’t know how to organize our office layout. Can someone help us?
So glad you asked. YES! We offer a range of Layout Design services. We have a team of very talented designers who will sit down with you to help you plan every detail of your project and select the best products for your workspace. Visit our SPACE DESIGN & PLANNING page to find out more.

Design Service Fees
For our South Florida customers, our design services are complimentary, as an added perk of choosing our team to develop your workspace project and purchasing our products for your brand.

Keep in mind, that once you request a quote, we will draft a custom plan based on your needs, which will, in some cases, require a preliminary consultation from one of our design experts. This service includes visiting the site to take measurements, photos and videos, and get acquainted with the space to better serve your needs.

There is a $199 fee for every design consultation visit. This is a non-refundable charge unless a purchase is completed, in which case, it will be credited back and deducted from the order total.
If a purchase is not completed, consultation fees are non-refundable. The fee is due once the consultation appointment date is scheduled and must be paid in full prior to the visit. For clients outside of the South Florida area, fees or credits will be determined based on project specifics.

Our office is a mess and we need someone to help move items and get space ready before installing our new furniture. Can you guys help?

We got you, friends. Our South Florida clients can take advantage of our MOVING, REASSEMBLING and FURNITURE DISPOSAL services.
For a fee, our furniture specialists disassemble, move and reassemble those already owned and packed pieces and supplies you want to move to your new space. We also take care of donating or disposing of whatever you no longer need. Contact us for a quote.

Are the products I see online the same color and texture I will receive?

We do our best to portray the colors and materials of our products as accurately as possible, but keep in mind that light, monitor settings and other specifications may slightly alter the opticals of the images we display. If you’d like to see the items in person before ordering, you are welcome to visit our showroom anytime.

How are your items different from other furniture stores?

We are proud to offer only professional, contract/commercial grade furniture pieces that adhere to the industry’s required standards of quality.

A professional work environment needs professional furnishings. Our pieces are attractive, smart and functional but also made to last. Our team of experts is constantly curating our catalogs, making sure every item lives up to our ideals of beautiful design and durability.

You can shop at our store knowing that our products are made with the finest materials, able to withstand the test of time within a vigorous business setting.

Product and Services Warranty

We stand behind our products and services, guaranteeing 100% peace of mind for our customers. This is our passion and our promise to you.
All of our items are contract grade and come with a certified manufacturer’s warranty. The average warranty coverage for our items is 3 to 10 years after purchase.

Service Calls

If you encounter any issues with your products after installation, please contact our Client Services team for assistance. If any problems arise due to manufacturer’s defects or malfunctions, we will gladly provide full warranty service support. For service needed due to misuse or normal wear and tear, fees will apply. Delivery fees may apply in some cases, if you request service pick-up and re-delivery. You can save on fees by bringing the items to our showroom and picking them up once service is completed.

To schedule a Service Call: Contact our Client Services line at 305.888.8218 or email us at info@usaof.net.
In your email, add the subject line: Service Call, and include client name/company, contact information, address where the service is requested, photos, and a brief description so we may better serve you. After we receive your service request, please allow up to 3 business days for our Client Services team to contact you for scheduling and details.

Our after-sales service process may require us to contact vendors and manufacturers for warranty claims and replacement pieces, so please allow up to 3-5 weeks for service on items from our standard collections and up to 6-7 weeks for service on items from our European collections.